General Enquiries
Will I be notified if an item I want is out of stock?
Will I be notified if an item I want is out of stock?
Yes, our website will be up to date with this information.
You will be unable to order the item until it is back in stock.
From time-to-time we do go out of stock on some items, we will of course contact you and speak to you about the options available.
How long will it take for a query to be responded to?
How long will it take for a query to be responded to?
We look to help you with your query as quickly as possible, our Customer Service Team are here to help Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Alcoholic products.
Alcoholic products.
You must be over the age of 18 to purchase alcohol or products containing alcohol from our website.
Can I reserve an item if it is out of stock?
Can I reserve an item if it is out of stock?
No, sorry this option is not available currently.
You can however add your email address to the out of stock field and we will then be in touch as soon as it becomes available.
Food allergies and reactions to certain products.
Food allergies and reactions to certain products.
We cannot be held liable for any allergic reactions in relation to the use or consumption of any of our products.
For specific information about ingredients in any of our food products, please refer to the specific product page or if you would like more information please email our Customer Service team on customerservice@theluxuryfoodcollective.com.